All sales are final. We don't offer refunds or returns on books, merchandise, or digital subscriptions once an order is placed except in the specific cases below.

Order Changes

Cancel or modify an order within 2 hours of purchase by emailing customerservice@ack-media.com with your order number. After that, orders are final.

Physical Products

•     If a shipment is significantly delayed or untraceable, we may cancel it and refund you.

•     Damaged or defective items: email us your order number and photos for case-by-case review.

•     Physical orders can't be converted to/from digital subscriptions.

Digital Subscriptions

•     Non-refundable. App subscriptions auto-renew unless cancelled before renewal (no refund if you forget); website subscriptions are one-time and don't auto-renew.

Merchandise

All merchandise sales are final. Hand-painted items (bobbleheads/figurines) may show minor finish variation this isn't a defect.

Processing Time

Approved refunds are credited to your original payment source within 7 working days.

Questions?

customerservice@ack-media.com.